Refund Policy

As we specialize primarily in designing with a fresh product, many variables may affect the condition of your arrangement. Depending on the type and variety of flower, you can expect cut stems to look beautiful for a minimum of 5 days. Flowers: Please report any issues within 24 hours of receipt. We will gladly send a new arrangement to your recipient, and pick up the unsatisfactory arrangement. If you are still not satisfied with the product, we will be happy to pick up the item and refund your purchase price. Flowers must be returned in the same container in which they were received, if applicable. Plants: Please report any issues within 5 days of receipt. We will gladly send a new plant to your recipient, and pick up the unsatisfactory product. If you still are not satisfied, we will be happy to pick up the item and refund your purchase price. Plants must be returned in the same container in which they were received. Fruit, Cakes, and Gourmet Products: Please report any issues within 24 hours of receipt. We will pick up the arrangement and issue a refund of your purchase price once it is received back in the shop. Fruits, cakes, and gourmet products must be returned in the same state as received; with all products intact and in same container or basket. Gift Baskets: Please report any issues within 5 days of receipt. We will pick up the arrangement and issue a refund of your purchase price once it is received back in the shop. Gift baskets must be returned in the same state as received; with all products intact and in same container or basket. • Refunds will be processed within 2 business days after the product is returned to the shop; however, credit card companies may take longer to post the refund to your account. • Refunds will not apply if a replacement product was supplied and accepted. •Carisma Florists must be notified in the time frames indicated. Items will be picked up (and replacement product provided) based upon our delivery schedule. Clients are always welcome to bring the product into the flower shop for immediate return and replacement.You may call us at 905-848-2300, come in person to our flower shop at 2c-720 Burnhamthorpe Rd W, or e-mail us at carismaflorists@yahoo.ca.